This National Skills Qualification Framework (NSQF) and industry aligned course teaches both fundamentals of office etiquettes and computer usage. It included unique skills necessary to respond to client enquiries and requests via telephone assisted by computerized systems. Upon completion of this course, trainees will be equipped with the knowledge and expertise to work as customer service representatives in the IT-ITeS sector as well as in various desk jobs. With the skills acquired, they will be able to provide efficient and effective customer service, helping to ensure customer satisfaction.
01-05-2023 to 31-07-2023
QP Code- SSC/Q2210
Duration
120 hrs
In this Module the students will be given an Introduction about SDI, the various courses and the course that they have enrolled into. Students will get an overview of the IT-ITes Sector and about the CRM Domestic Voice and the role they will play in an organisation after the completion of the course.
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Duration
136 hrs
Microsoft Word is a word processor developed by Microsoft. We can do our personal work, business, and office. In this Module the students will be given an overview of the different features of Microsoft Word. Students will learn to use Microsoft Word to produce professional-looking documents. The students will learn to Work with the environment of Microsoft Word, create and Manage Documents professionally.
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Duration
80 hrs
Excel is an incredibly powerful tool for getting meaning out of vast amounts of data. But it also works well for simple calculations and tracking almost any kind of information. Once we put data in our cells and group them in rows and columns. That allows us to add up our data, sort and filter it, put it in tables, and build great-looking charts. Students will receive an overview of the interface and learn the various methods for entering and editing data.
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Duration
88 hrs
Microsoft PowerPoint is a presentation tool that supports text, shapes, graphics, pictures, and multimedia along with integration with other Microsoft Office products like Excel. This module will give you enough understanding on MS PowerPoint with the essential skills needed to create, edit and present professional looking presentations using text, tables, diagrams, charts and pictures as well as providing presentations tips.
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Duration
88 hrs
Duration
80 hrs
This module covers all the basic fundamentals that an individual needs to know about computer and to use for official work.
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Duration
88 hrs
This module covers all the basic knowledge that a trainee needs to be aware before joining a job as a Customer Care Executive or a tele caller. In this module we will learn the terms used in a BPO(Tele caller Organisation) and the rules and regulations while taking incoming calls or making an outgoing call to customers and the different types of customers we are going to face while working in that particular environment.
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Duration
96 hrs
This module covers all the basic ethic and culture that an individual needs to maintain to sustain in that environment while in an organisation or any type of work place.
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CRM Domestic Non-Voice Trainee
CRM Domestic Non-Voice Trainee
Yes
